360° Interaction with Guests and Hotel Staff: Eptera Operations
Eptera Operations provides the strategic
functionality needed to meet the specific needs of your
business. It is the next generation way to create a seamless
dialogue with your guests and hotel staff. Eptera Operations'
seamless communication feature gives you access to every area of
the hotel at any time, enabling you to promptly address
potential issues.It records the tasks' turnaround times and
collects data on them.Thanks to Eptera Operations, hotel
operations accelerate, service quality increases, and the guest
experience improves.
Are you ready for a new phase in communication?
Modules
Guest App
Eptera Operator
Users
As an Eptera user, you're not just running a business. You're leading the industry.
All-inclusive Hotels
Chain Hotels
Boutique Hotels
Luxury Hotels
B&B Hotels
Budget Friendly Hotels
Resorts
Motels
Benefits
Flawless Event Management
Call Center Management
Call Center Efficiency
Instant Response to Guest Requests
Digitization with Mobile Applications
Increase in Revenue per Room
Frequently Asked Questions
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us.
What are the most needed products in hotel operations besides the basic PMS modules?
In addition to basic PMS (Property Management
System) modules in hotel operations, the need for products
such as sales and banquet management, call center solutions,
task management platforms, mobile reporting for managers,
and guest contact platforms is increasing. These products
help to manage hotel businesses more effectively and
productively, increase guest satisfaction, and optimize
revenues. Sales and banqueting management software allows
hotels to manage bookings for large groups, such as group
bookings, events, and special functions. Such software
supports functions such as scheduling, pricing, capacity
management, and invoicing for the hotel's meeting and event
spaces. It also enables hotel staff to handle sales and
banqueting operations efficiently. Call center solutions
enable hotels to manage their communication with guests on a
central platform. They are effectively used by call center
staff in taking reservations, recording requests, creating
complaint records, and general information exchange
processes. Call center solutions increase guest delight and
reduce the operational burden on hotel staff. Task
management platforms make hotel operations more organized
and efficient. Such software is used to assign and track the
daily tasks of hotel staff. Automatic assignment and
tracking of cleaning, housekeeping, maintenance, guest
requests, and other operational tasks enables hotel staff to
work more effectively. Mobile reporting software for
managers allows hotel managers to monitor and report on
business performance in real time. These applications
provide reports accessible from mobile devices to track
revenue, bookings, guest satisfaction, and other critical
metrics. This speeds up decision-making and helps improve
business performance. Guest communication platforms help
hotels manage their interactions with guests in a more
personalized and effective way. These platforms allow
managers to interact with guests online, send messages to
them, collect feedback, and handle service requests. Guest
satisfaction increases, and the hotel brand is enhanced.
What are the operational benefits of healthy data flow between modules?
Ensuring healthy data flow between all modules
is the key to operational excellence in hotel operations.
First of all, this data flow enables hotel managers to make
more accurate decisions based on real-time data. These
modules provide instant data on room availability rates,
revenue figures, and dozens of other metrics. In this way,
managers can easily create pricing strategies, conduct
marketing activities, and accelerate many management
decision-making processes. This increases the hotel's
revenue and operational efficiency. A healthy data flow
between modules enables hotel staff to work more
efficiently. For example, reception staff receiving a
reservation call can directly check the available room
status through the reservation system and make a reservation
quickly. The guest interaction process speeds up and guest
satisfaction increases. Another important benefit is better
integration of operational processes. For instance, a
guest's request for room cleaning is automatically forwarded
to the housekeeping department, and the cleaning status of
the room is updated in real time. This improves workflow
within the hotel, enhances communication between staff, and
improves service quality. It also helps the hotel to offer
more personalized services to its guests. For example, a
hotel that has information about a guest's previous
experiences can use this information for future bookings to
provide a better accommodation experience, increase guest
engagement, and encourage loyalty. In summary, a smooth flow
of data between all hotel units contributes to operational
excellence in hotel services. It enables better
decision-making, increases staff productivity, integrates
business processes, and improves guest satisfaction. The
hotel's competitive advantage increases, and long-term
success is ensured.
What is the importance of sales and banqueting management in hotel operations?
Banquet management is crucial in hotel
management due to its potential to increase hotel revenues.
Sales and banqueting operations involve managing
high-revenue activities such as group bookings and special
events. This positively impacts the hotel's income statement
and improves the financial performance of the business.
Well-planned and organized events provide positive
experiences for guests and enhance the hotel's reputation.
Events organized according to guests' specific needs and
expectations increase their satisfaction and loyalty. They
also help build sustainable relationships with agencies and
other partner companies. Effective sales and banqueting
management also increases the operational efficiency of the
hotel. Managing corporate meetings and proposals through the
system facilitates event planning and guest tracking for
sales staff, making the sales process more efficient. Sales
and banqueting management keeps the financial health of the
hotel under constant control. Payment schedules and
financial reporting allow the hotel's income and expenses to
be monitored and budget targets to be met. This directly
contributes to the overall success of the business and
ensures the long-term sustainability of the hotel. In short,
successful sales and banqueting management strengthens the
hotel's competitive advantage and supports the long-term
success of the business by providing benefits such as
increased revenue, guest satisfaction, and brand power.
What is hotel call centre management and why is it significant?
A hotel call center is a system used to
effectively manage hotel customer service and respond
quickly to customer requests. This system is used for
functions such as receiving, routing, and monitoring
telephone calls; making reservations; answering guest
inquiries; handling complaints; and fulfilling requests for
additional services and information.
What is call centre management integrated with PMS?
Integrating a call center management system
with PMS (Property Management Systems) combines the hotel's
property management system with the call center system. This
integration enables guest requests to be managed more
effectively and increases operational efficiency. For
example, when a guest calls the call center, a call center
management system integrated with PMS can automatically
display the guest's booking information. This enables call
center staff to respond faster and address the guests's
needs more effectively. Furthermore, a call center
management system integrated with PMS enables guest data to
be tracked, analyzed, and reported more consistently,
helping the hotel make better decisions and increase guest
satisfaction.
Can instant task management be digitised?
Real-time task management in day-to-day hotel
operations is realized through effective planning and
management of employee responsibilities. Real-time task
management covers a variety of tasks, such as room cleaning,
meeting guest needs, reservation procedures, maintenance,
and repair. Real-time task management is critical for
improving operational efficiency, ensuring guest
satisfaction, and monitoring staff performance.
Traditionally, these tasks can be managed using task
tracking forms, calendars, or diaries. However, these
methods are time-consuming and can cause disruptions in the
process. This is why hotels are turning to digital
solutions. Digitalized task management platforms provide
automated notifications and reminders to identify, assign,
track, and complete tasks. These platforms enable staff to
respond quickly to real-time needs and manage operational
processes more efficiently. In addition, digital platforms
enable data collection and analysis. This data can help
improve future operational planning. As a result, digitized
task management makes daily hotel operations more effective
and efficient. The "Task Management" solution
offered by Eptera enables end-to-end monitoring and
reporting of all these processes.
Why is it important for hotel managers to have access to mobile reporting through an app?
The ability to access hotel data through a
mobile reporting application makes hotel management easier
for hotel managers. These apps provide managers with
real-time information about the hotel's performance anytime
and anywhere. In this way, managers can run their business
even when they are away from their offices or while they are
traveling. In addition, mobile apps save time and can
improve business performance. Mobile reporting applications
enable hotel managers to quickly identify operational issues
and intervene immediately, increasing guest experience and
the hotel's competitiveness. To ensure that this process is
managed correctly, Eptera has developed Eptera Manager.
Eptera Manager allows managers to check the operational
efficiency of the property, receive real-time reports and
analyses, and increase guest experience even when they are
not at the hotel.
How can guest requests be managed instantly?
Hotels need a digital platform to manage guest
requests in real-time and optimize the guest experience.
Traditionally, guests may need to call the reception desk or
visit the relevant area physically to submit their inquiry.
However, aiming to provide the easiest and most accessible
experience for guests, hotels are digitizing their
interactions with guests from start to finish. Eptera's
Guest App platform is developed to digitalize hotel-guest
communication. The Guest App allows guests to directly
communicate their requests and demands to the property
through the requests predetermined by the hotel. In
addition, guests can make in-hotel bookings for activities
such as water sports, spas, restaurants, tennis, and golf
through this application.
What is the importance of fast guest request management?
Fast guest request management ensures that
guests can easily enjoy the facilities of the property. The
ability for guests to receive an immediate response, make a
reservation, or provide feedback contributes to a high level
of guest fulfillment.