Hotel Guest Experience Platform, Guest App

How do your guests notify you when they need room cleaning, report a technical issue, or request a room change? Now, you can digitize this process, directing the appropriate department to the room and ensuring a seamless experience unaffected by shift changes or operational issues. Guests can also check in online and book services like the spa or hammam. Enhance your brand with exceptional services and cutting-edge technology, all thanks to Eptera.

Key Features

Fast solution

Accept all payment methods.

Fast solution

Increased management control

Manage guest foils comprehensively.

Increased management control

Digital transformation

The agency manages its current accounts without the need for an accounting department.

Digital transformation

Reporting

Start every day with the most accurate account.

Reporting
Guest App

What can it do?

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Frequently Asked Questions

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Hotel guest requests can vary before, during, and after their stay. These requests may pertain to rooms, restaurants, transfers, or planning a special day. To track these requests effectively, it is important to accurately record each one and promptly forward it to the appropriate department. 

Hotel guests can convey their requests to the hotel via phone, email, or through agencies.

A mobile application is important in guest request management because it allows hotel staff to instantly access requests from anywhere and anytime. This facilitates quick responses and effective solutions. Additionally, it speeds up communication by enabling guests to directly convey their requests, thereby enhancing customer satisfaction. Task assignment and tracking have also become more efficient through the mobile application. Consequently, the use of a mobile application enhances guest satisfaction, strengthening the hotel's competitive advantage.

You can download the Guest App from all online shops and start using the hotel account login details.

Because guests can quickly convey their requests to hotel staff at any time, digital request tracking ensures guest satisfaction. They can also review the current status of the process, and completing the conveyed request takes a very short time.