It's time to create lasting relationships with your guests and make them your regulars!
Boost guest happiness and enhance your hotel's reputation by end-to-end guest experience and collect feedback for data-driven marketing. Create reward campaigns to incentivise repeat bookings. Stay in touch with your guests and potential customers with Eptera.
Key Features
Loyalty management
Create a reward system for loyal customers.
Data-driven marketing
Analyze guest preferences and demands in order to implement the most accurate marketing strategy.
Ongoing communication
Make your guests feel special with pre- and post-stay e-mails.
Feedback management
Receive feedback from your customers and improve your service.
Hotel
CRM Management
What can it do?
VIP Approval Process
Task Management Survey Menu Restaurant & Facility
Reservation Planned Room Changes
Mail / SMS / Whatsapp
Sender Loyalty Management
Lost Property List
Kids Club Hotel Group Transfer
Information Guest Notes & Preferences &
Allergens Guest Lists Guest Cards Daily CRM Checklists
CRM Panel CRM Lists Comment Menu
Comment Menu CRM Lists CRM Panel Daily CRM
Checklists Guest Cards Guest Lists Guest Notes & Preferences &
Allergens Hotel Group Transfer
Information Kids Club Lost Property List
Loyalty Management
Mail / SMS / Whatsapp
Sender Planned Room
Changes Restaurant & Facility
Reservation Survey Menu Task Management VIP Approval
Process
Frequently Asked Questions
Are you unable to find an answer to your
question?
Contact
us.
What is a hotel CRM software?
The software that hotels use to manage guest
relations is known as hotel CRM.
How does the hotel CRM software process the data received from the PMS software?
The hotel CRM software processes the data
received by the PMS software. CRM converts the information
received from PMS into meaningful results. It categorizes
this information and creates guest profiles. This creates a
personalized communication opportunity.
What are the basic functions of hotel CRM systems?
Basic functions of hotel CRM systems: They
allow end-to-end management of guest information by
recording detailed information about guests. CRM systems,
which track customer feedback, offer marketing automation
opportunities to foster advanced guest relationships. In
addition to loyalty management, it also provides reporting
tools and enables hotel managers to make more strategic
decisions.
What is hotel loyalty system?
The hotel loyalty system records customer
interactions and preferences, providing valuable information
to improve customer delight and experience. This software
allows you to offer more personal and customized services to
customers in your hotel.
How do hotel loyalty systems increase hotel revenue?
Hotel loyalty systems boost your hotel's
revenue and encourage customers to stay there again. The
system aims to boost your revenue by providing special
offers to your guests. Your loyalty program makes your
customers feel valued and allows them to recommend your
hotel to others.