Optimise your service time by managing guest requests instantly!
How do your guests notify you when they need room cleaning, report a technical issue, or request a room change? Now, you can digitize this process, directing the appropriate department to the room and ensuring a seamless experience unaffected by shift changes or operational issues. Guests can also check in online and book services like the spa or hammam. Enhance your brand with exceptional services and cutting-edge technology, all thanks to Eptera.
Key Features
Fast solution
Accept all payment methods.
Increased management control
Manage guest foils comprehensively.
Digital transformation
The agency manages its current accounts without the need for an accounting department.
Reporting
Start every day with the most accurate account.
Guest App
What can it do?
WhatsApp Wake-up Request Upsell Transportation Request Spa Reservation Room Door Opening Request Room Cleaning Request Payment Pavillion Booking Online Check-in Medical Assistance Laundry Service Late Exit Purchase Kids Club Golf Booking Deposit Payment Comment & Complaint Catalogue Information Bellboy Request Beach Booking Activity Booking
Activity Booking Beach Booking Bellboy Request Catalogue Information Comment & Complaint Deposit Payment Golf Booking Kids Club Late Exit Purchase Laundry Service Medical Assistance Online Check-in Pavillion Booking Payment Room Cleaning Request Room Door Opening Request Spa Reservation Transportation Request Upsell Wake-up Request WhatsApp
Frequently Asked Questions
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Contact us.
What are the requirements of hotel guests?
Hotel guest requests can vary before, during, and after their stay. These requests may pertain to rooms, restaurants, transfers, or planning a special day. To track these requests effectively, it is important to accurately record each one and promptly forward it to the appropriate department.
Through which channels do hotel guests submit their requests?
Hotel guests can convey their requests to the hotel via phone, email, or through agencies.
What are the benefits of using a mobile application in guest demand management?
A mobile application is important in guest request management because it allows hotel staff to instantly access requests from anywhere and anytime. This facilitates quick responses and effective solutions. Additionally, it speeds up communication by enabling guests to directly convey their requests, thereby enhancing customer satisfaction. Task assignment and tracking have also become more efficient through the mobile application. Consequently, the use of a mobile application enhances guest satisfaction, strengthening the hotel's competitive advantage.
How to download and use Guest App?
You can download the Guest App from all online shops and start using the hotel account login details.
What is the impact of digital demand tracking on guest satisfaction?
Because guests can quickly convey their requests to hotel staff at any time, digital request tracking ensures guest satisfaction. They can also review the current status of the process, and completing the conveyed request takes a very short time.
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