Eptera: Hotel Operation Management Software System
Eptera Operator is an amazing mobile application for your hotel's operations. It allows direct interaction between key departments such as front desk, housekeeping and technical services. The app, powered by task manager data, allows you to monitor the entire operational process, including employee safety, guest services, vehicles and staff check-ins and check-outs. With Eptera, you can access all critical operational data from a single source!
Key Features
Integrated communication and coordination
Make quick decisions with top management reports.
Real-time monitoring and management
Receive reports by e-mail at any time.
Operational efficiency
Make sure all data is synchronized.
Increasing guest satisfaction
Create instant reports with the drag-and-drop feature.
Eptera Operator
What can it do?
Turn-down Control Technical Issue Notification Task Management Subcontractor Entry Monitoring Manager Entry and Exit Time Monitoring Lost and Found Tracking Guest List for Security Team Fast Posting Facility Vehicle Monitoring Departmental Communication CRM Follow-up Cleaning Request Car Parking Vehicle Monitoring
Car Parking Vehicle Monitoring Cleaning Request CRM Follow-up Departmental Communication Facility Vehicle Monitoring Fast Posting Guest List for Security Team Lost and Found Tracking Manager Entry and Exit Time Monitoring Subcontractor Entry Monitoring Task Management Technical Issue Notification Turn-down Control
Frequently Asked Questions
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What are the communication channels of hotel departments?
Hotel departments' communication channels can take a variety of forms to ensure internal communication and coordination within the hotel. Some commonly used communication channels include: Phone: The hotel's departments can communicate primarily through internal phone lines or direct lines. You can use internal phone lines or direct lines for quick information exchange and communication between departments. Email: Email is widely used for written communication among hotel staff. It is especially preferred for official notifications, sharing reports, or documents. Instant Messaging Applications : You can quickly contact hotel staff using instant messaging applications. Platforms like Slack, Microsoft Teams, or WhatsApp provide instant communication among teams. Operating System and Software Platforms : Staff can perform specific tasks by integrating hotel management systems or other operational software. These systems facilitate information exchange and workflow management between departments. Meetings and Face-to-Face Communication: Department managers and staff can hold regular meetings, particularly to discuss important issues or decision-making processes. These meetings encourage face-to-face communication and collaboration.
What is the value of digitalizing interdepartmental communication?
Digitizing inter-departmental communication provides quick and effective communication for hotel operations. Instant messaging, email, and other digital tools enable instant information sharing, enhance collaboration, and offer a communication environment suitable for remote working models. Additionally, it provides an important resource for data analysis and improvement.
Which processes can the inter-departmental communication application manage?
Inter-departmental communication applications facilitate the management of various processes in hotel operations. These applications efficiently manage guest requests, reservations, room service orders, technical maintenance requests, staff task tracking, and event planning. This ensures that hotel operations proceed more efficiently and smoothly.
How does the coordination of hotel departments increase guest satisfaction?
Effective coordination of hotel departments is fundamental to increasing guest satisfaction. This coordination ensures seamless service delivery and helps address guest requests more quickly. Additionally, harmonious collaboration among all departments provides guests with a smooth experience and creates a better communication environment to meet their expectations. It also allows for personalized service, meeting guests' special requests. This coordination enhances the sense of trust and strengthens guests' connections with the hotel, increasing the likelihood of repeat visits and loyalty.
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