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Front Office Module: Streamlined Hotel Operations

With Eptera's Front Office Module, hoteliers gain unparalleled efficiency in managing key operations. From reservations and reception to housekeeping, invoicing, channel management, online reservations, safety identity notifications, and comprehensive management reporting, all tasks are at your fingertips with a single click.

Seamless Transactions

Perform a range of essential tasks effortlessly, ensuring your guests have a smooth experience from check-in to check-out.


Daily Dashboard

Gain quick insights into vital property indicators, including occupancy, revenue, forecasts, in-house guest details, and reservation-related information. This valuable data is presented both graphically and in easy-to-read lists.


On-Demand Accessibility

Eptera's cloud-based structure allows hotel management and staff to access the system from any mobile device. You can oversee property activities and performance in real time, whether you're on-site or away. Your mobile or tablet becomes your window into the heart of your hotel.
Experience a new level of control and efficiency in hotel operations with Eptera's Front Office Module. Streamline your tasks, access critical data, and stay in the know with a system designed to elevate your hotel management.

Effortlessly manage your reservations with Eptera's Reservation List. This powerful tool allows you to list, sort, group, and filter your reservations using any criteria with just a single click.

Key Features:

Efficient Sorting: With Eptera, you can sort your reservations with ease, helping you quickly locate the information you need.


Visual Clarity: Utilize color-coding to make important information stand out, enhancing the clarity of your reservation data.


One-Click Access: Utilize color-coding to make important information stand out, enhancing the clarity of your reservation data.


Export and Print: Seamlessly export all screens to Excel or various printer-friendly formats, ensuring that you have the information you need when and where you need it.


Streamlined Operations: Standardized multiple sorting, filtering, searching, and grouping options make it simple to handle your reservations efficiently.


Digital Archiving: Store one or more documents in related records by scanning or uploading, providing a secure digital archiving solution.


User Permissions: Eptera's role-based access ensures that users can view only authorized screens and run permitted functions, depending on their authority.


Eptera's Reservation List simplifies your reservation management, providing you with a comprehensive toolset to optimize your operations and enhance your guest experience

Eptera's Reservation Card brings all the details about your reservations into one centralized location, streamlining your reservation management process.


Key Features:

  • Comprehensive Reservation Data: Every detail regarding your reservations is conveniently consolidated in one place, ensuring you have the information you need at your fingertips.

  • Eliminate Duplicates: Say goodbye to duplicate guest profiles. Eptera's auto guest lookup feature intelligently identifies and merges old profiles, keeping your database organized and efficient.

  • Room Type Availability: Access room type availability for the current reservation period with a simple touch of a button, making it easy to manage room allocations.

  • Effortless Room Blocking: With the ability to block rooms with a single click, you can ensure that rooms are reserved for specific guests or purposes.

  • Unlimited Profile Recording: Eptera provides unlimited profile recording capabilities, allowing you to store a vast amount of guest information efficiently.

  • Pricing Control: With authority control over access to the pricing tab, all pricing-related data is securely managed in one location, simplifying pricing management.

Eptera's PMS Reservation Card is designed to optimize your reservation process, reduce redundancy, and provide a centralized hub for efficient reservation management.

Eptera's Housekeeping module offers a seamless digital solution for all your housekeeping processes.


Key Features:

  • Effortless Updates: Update the status of your rooms, including cleanliness and minibar restocking, instantly in a digital environment.

  • Efficient Task Assignment: Distribute tasks to your housekeeping staff efficiently, ensuring smooth operations and a well-maintained environment.

  • Performance Evaluations: Easily evaluate your housekeeping staff's performance and track their progress, fostering a high standard of cleanliness and service.

  • Room Distribution: Benefit from automatic and manual drag-and-drop room distribution tools, simplifying the assignment of rooms to your housekeeping team.

Eptera's Housekeeping module revolutionizes room management, making it a breeze to maintain a pristine and welcoming environment for your guests.

Eptera's Folio module allows you to handle all housekeeping processes in a modern digital environment.


Key Features:

  • Real-Time Updates: Instantly update the status of your rooms, whether they're dirty or clean, and manage minibar restocking efficiently.

  • Efficient Task Distribution: Ensure effective job distribution to your housekeeping team, streamlining operations and enabling easy performance evaluations.

  • Flexible Room Assignment: Utilize automatic and manual drag-and-drop tools for the seamless distribution of rooms among your housekeeping staff.

  • Folio Printing: Generate various types of folio printouts with ease, enhancing your ability to manage guest accounts and billing.

Eptera's Folio module simplifies and enhances your housekeeping management, providing the tools you need to maintain a smooth and efficient operation.

Eptera streamlines your financial management by providing tools for preliminary accounting transactions.


Key Features:

  • Current Account Management: Easily manage your current accounts, tracking all financial transactions effortlessly.

  • Credit and Debit Monitoring: Keep a close eye on credit and debit accounts, ensuring financial accuracy and transparency.

  • Cash Flow Oversight: Efficiently monitor your cash flow, enabling better financial planning and control.

  • Personnel Account Tracking: Seamlessly manage personnel accounts, ensuring accuracy and reliability in your financial records.

  • Invoice and Waybill Management: Issue and track invoices and waybills effortlessly, simplifying your financial operations.

  • Check and Promissory Note Tracking: Keep a watchful eye on checks and promissory notes, maintaining financial security and reliability.

Eptera's Accounting module empowers you with the tools you need for efficient financial management, ensuring precision and control over your financial transactions.

Eptera's Forecast and Analysis module provides you with valuable insights into your hotel's performance.


Key Features:

  • Graphical Data Presentation: View occupancy, activity, income, and ADR (Average Daily Rate) graphs for your selected time period, enabling data-driven decisions.

  • Advanced Forecasting: Eptera allows you to generate forecasts based on every detail you enter on the reservation card, enhancing your ability to plan and strategize effectively.

  • Historical and Future Insights: With a single click, access both past and future occupancy information, giving you a comprehensive view of your hotel's performance.

  • Comprehensive Statistical Data: Access all statistical information related to agencies, income, and accommodations on one screen, streamlining your data analysis.

Eptera's Forecast and Analysis module equips you with the tools to make informed decisions, optimize your hotel's performance, and enhance your revenue strategies.

Eptera's Room Calendar is a versatile tool designed to handle all front office operations seamlessly, including reservations, check-ins, check-outs, folio management, room blocking, and payments.


Key Features:

  • Single-Screen Operations: Perform all front office tasks in one convenient interface, from reservation management to check-in, check-out, folio updates, room blocking, and payment processing.

  • Effortless Reservation Management: Access guest reservation cards, change room assignments and dates with a simple drag-and drop action. You can also collect payments, record check-in/check-out transactions, and navigate to the guest's folio effortlessly.

  • Flexible Reservation Adjustment: Modify room assignments or accommodation dates by easily dragging and dropping reservations, simplifying the management of guest bookings.

  • Online Channel Integration: View reservations from online channels that have not yet been assigned a room on the blockage screen. Effortlessly allocate rooms by dragging and dropping reservations to their suitable accommodations.

  • Real-Time Room Availability: Instantly view the number of vacant rooms below each room type, while the occupancy status is displayed at the top of the chart.

  • Online Channel and POS Management: Manage online channels and process POS transactions directly from this screen, ensuring seamless operations.

Eptera's Room Calendar empowers your front office staff with a comprehensive, user-friendly platform for efficient and organized room management.

Eptera's Room Rack offers instant access to room statuses, allowing you to monitor cleanliness and occupancy with visual color-coding on a single screen.


Key Features:

  • Visual Room Status: Easily view and differentiate room statuses with color-coded indicators, providing a quick and clear overview of cleanliness and occupancy.

  • Efficient Room Filtering: Seamlessly filter rooms to access arrival, departure, and in-house guest information, enhancing your ability to manage your property effectively.

  • Streamlined Operations: Process payments, folio management, and check-out operations for the selected room without leaving this screen, optimizing your operational efficiency.

  • Visual Room Labels: Rooms are labeled with visual icons for easy identification of VIP guests, late check-ins, and late check-outs, ensuring you can provide special attention where needed.

Eptera's Room Rack simplifies your room management by providing real-time insights and streamlining operations on a single screen. Stay on top of room statuses and guest details with ease.

Eptera's Task Management system automates the handling of requests and complaints, ensuring efficient and organized resolution.


Key Features:

  • Automated Task Inclusion: All entered requests and complaints are automatically included in the task management system, eliminating the risk of oversight.

  • Efficient Task Assignment: Determine the expected completion time based on task definition, department, authority, and importance, ensuring prompt resolution.

  • User-Friendly Interface: Tasks appear on the screen of the relevant department or mobile device, allowing designated personnel to initiate tasks with a simple "start task" button and conclude with a "complete task" button.

  • Escalation Protocol: In cases where tasks are not scheduled or do not conclude within the defined time frame, an automatic message is sent to a higher authority, ensuring no task is left unresolved.

Eptera's Task Management system enhances your ability to address requests and complaints efficiently, maintaining guest satisfaction and operational excellence.

Maximize Direct Sales and Boost Profit

Open up your hotel to the world through your website and secure profitable sales with Eptera's integrated booking engine.

Integrated Sales Management

Eptera provides a comprehensive suite of tools for integrated sales management, including online reservation, channel management, rate management, call center, and sales tracking modules.


Direct Booking

With our Online Reservation Module, you can sell directly to your customers without intermediary commissions. You also receive payments directly and in cash from your guests.


Seamless Booking Process

Hotels using the Eptera Online Reservation Module receive reservations through their own website, instantly check room availability through the front office, reserve the appropriate room, and confirm the guest's booking.


Enhanced Online Presence

The online reservation page not only streamlines bookings but also elevates your hotel's online visibility, strengthens your brand equity, and builds a valuable CRM database, without sharing information with external agencies or competitors.

Revenue Management

Eptera's Revenue Manager allows you to analyze your competitors' prices across all sales channels and determine the optimum pricing strategy to maximize your profit and occupancy


Dynamic Pricing

Early booking reservation discounts can be automatically calculated based on the occupancy rate of the booking period. You can also formalize automatic discount calculations for daily reservations, for example, a 10% decrease for every two hours after 16:00.


Google Integration

Eptera's Google Hotel Booking Integration ensures your hotel ranks highest on Google, allowing you to showcase price and availability information and secure direct online reservations without paying any commission.


Eptera's Booking Engine empowers your hotel with the tools to drive direct sales, enhance your online presence, and optimize pricing strategies for maximum profitability.

Choose between using your own virtual POS or our integrated virtual POS, which maintains partnerships with major banks and offers enticing commission rates for installment sales.


Key Features:

  • PCI DSS Certified Payment Processor: Eptera houses a robust payment processor with PCI DSS certification, ensuring the security of online credit and debit card payments.

  • Flexible Payment Options: Eptera supports various payment methods, including On-Site Payment, On-Site Deposit, Credit Card payments, and Points, allowing you to cater to your guests' preferences with ease.

Eptera's Free Virtual POS Integration streamlines your payment processing, providing secure and versatile payment options for your guests.

Experience a new level of guest satisfaction with Eptera's advanced features. When guests stay at your hotel, they are automatically registered in our online reservation system. They can log in easily using the SMS code sent to their mobile phones, granting them access to their profile information and previous reservations.


Key Features:

  • Enhanced Guest Privileges: Guests can take advantage of promotional offers and bonuses provided by the hotel, making them feel more privileged during their stay.

  • Efficient Service Automation: Through the online reservation system, all service requests and requirements are automatically relayed to the relevant departments, utilizing Customer Relationship Management (CRM) information. This ensures that all preparations, notifications, and duties required during check-in, check-out, and the guest's stay are efficiently managed.

For instance, tasks such as VIP room setups, timely delivery of daily newspapers, custom pillow selections, and allergy notifications are executed seamlessly and without delay, enhancing the overall guest experience.

Eptera introduces membership loyalty practices to enhance your online reservation experience. Through the seamless integration of our front office CRM and online reservation modules, you can leverage all CRM data for online reservations.


Key Advantages for Registered Guests:

  • Reservation Discounts: Enjoy exclusive discounts on your reservations.Earn Bonus Rewards: Accumulate bonus points with every reservation.Privileges during Your Stay: Benefit from special discounts and complimentary services during your hotel stay.

Our Membership and Loyalty Module, fully integrated with the front office, online reservation, and CRM modules, offers three significant advantages to registered guests, making their experience even more rewarding.

Eptera provides your guests with a hassle-free experience, allowing them to perform various transactions entirely online, such as online check-in, payments, viewing their folio, and even requesting e-invoices related to their reservations.


Key Features:

  • Effortless Convenience: These 27 online transactions can be conveniently accessed through the Eptera online reservation page or by scanning the QR code provided in the confirmation form.

  • Exclusive to Eptera: These online transactions are exclusive to Eptera's online reservation system, offering an unmatched level of convenience.

  • End-to-End Connectivity: Eptera is a web-based mobile application that ensures seamless connectivity between the guest and the hotel, starting from the first reservation until the guest chooses to delete their profile.

Eptera provides a smart solution to track and engage with potential guests who visit your online reservation page but do not complete their booking. These guests are automatically recorded in the Eptera system, enabling you to follow up with them and offer tailored options to encourage them to finalize their reservation.


Key Benefits:

  • Visitor Tracking: Every guest who visits your online reservation page but leaves without completing a reservation is captured in the Eptera system.

  • Recovery Strategies: Eptera's system allows you to implement various strategies to re-engage potential guests and guide them towards completing their reservations.

With Eptera, you can effectively follow up with users who showed interest in your hotel but didn't complete their bookings, increasing your chances of converting them into confirmed guests.

Eptera empowers you to boost your revenue by selling additional services, such as transfers, tours, SPA treatments, and a la carte restaurant reservations, directly from your online reservation page. Guests have the flexibility to make payments online or upon check-in, and all relevant transactions are seamlessly integrated into their folios, ensuring efficient management of departmental quotas.


Key Features:

  • Service Variety: Offer a range of extra services to enhance your guests' experiences, from transfers to dining options and more.

  • Flexible Payment Options: Allow guests to choose whether they want to pay for these services online or at the time of check-in.

  • Automatic Integration: Eptera automatically updates the guest's folio and deducts the costs from the relevant department's quota, streamlining the entire process.

Eptera ensures that you can effortlessly sell additional services, improving your guests' overall experience and boosting your hotel's revenue.

Channel Management with Eptera

Eptera introduces an integrated channel manager that not only synchronizes with various online channels like Booking.com, Expedia, Hotelbeds, HotelsPro, and more but also efficiently receives reservations directly in your hotel. This dual functionality makes it remarkably convenient and effective.

Two-Way Synchronization

Eptera ensures a seamless two-way connection where occupancy information and prices are seamlessly shared with online channels, while reservations are effortlessly received.


Flexibility and Control

The Eptera channel manager system offers exceptional flexibility. It allows you to manage availability, discounts, and prices according to specific channels, ensuring maximum control.


Virtual Room Types

Eptera enables the use of virtual room types, allowing you to create and manage room availability based on actual room types, providing a comprehensive solution for your hotel's channel management needs.


Eptera's channel manager simplifies the process of managing your online channels and reservations, offering flexibility and control to optimize your hotel's online presence and revenue.

Eptera boasts extensive integration with the most sought-after online sales channels both in Turkey and globally. Our comprehensive channel list includes.


OTA
  • Expedia.com
  • Booking.com
  • Prestigia
  • HotelBeds.com
  • Otelz.com
  • Agoda.com
  • Ostrovok
  • Odamax.com
  • Gezinomi.com
  • HalalBooking.com
  • SunHotels
  • Tatil.com
  • SunHotels-EUR
  • SunHotels-GBP
  • MR&MRS SMITH
  • Ctrip.com
  • TatilSepeti
  • Google
  • OtelFiyat
  • Setur
  • JollyTur
  • Airbnb
  • HyperGuest
  • Adonis
  • Odigeo
  • HproTravel
  • Mercan DMC
  • HostelWorld
  • Inhores
  • LastMinute
  • Hoojoozat
  • Tatil Budur
  • Prime Travel
  • OtelzV2
  • 724Oda.com
  • Dnata
  • Tatilbudur
Tour Operators
  • EasyJet
  • EtsTour
  • Intourist
  • Novanta
  • Odeon
  • Otelsnet
  • Pegas
  • Sabre Hospitality
  • Sedna API
  • Sejour
  • Sejour 2
  • TUI
  • TUI UK
  • Ving
  • TatilBudur
  • Anex
Others
  • iCalendar API
Channel Managers
  • BookLogicNew
  • Extranetwork
  • HotelLinkage
  • HotelRunner
  • Phobs
  • Reseliva
  • SiteMinder
  • Staah
  • TravelClick
  • Travelline
  • YieldPlanet

Eptera's extensive channel integrations ensure your hotel's presence and availability on a wide array of platforms, both locally and internationally, expanding your reach and potential to attract more guests.

Eptera offers seamless integration with both offline travel agencies and tour operators, as well as popular online agencies such as TUI, Anex Tour, Paximum, ETS, Pegos, Odeon, and many more.


With Eptera, you can:

  • Unified Reservation Management: Access and manage reservations from both online and offline channels all in one convenient location.

  • Price Comparison: Easily compare prices from offline channels with the rates calculated by Eptera, and swiftly record reservations in the front office with a single click.

  • Efficient Communication: Send "confirm" or "not confirm" messages to offline channels simultaneously, streamlining your reservation process.

  • Cancellation and Change Requests: Eptera receives all cancellation and change requests related to reservations. You can efficiently review and, upon confirmation, automatically update them within the system.

Eptera's integration capabilities ensure that your hotel can effectively manage reservations from a wide range of sources, providing convenience and efficiency for your operations.

Efficient Spa Management with Eptera

Eptera offers a web-based software solution tailored for all membership-based institutions, including spa centers, health centers, sports facilities, clubs, and associations.

Mobile Accessibility

Access and use the software seamlessly from any device with internet connectivity, whether it's a mobile device, tablet, or desktop. There are no upfront purchase costs, and you can start using the program immediately. As it doesn't require a server, you save on server-related expenses and licenses.

User-Friendly

Eptera's spa management software is designed for quick and easy use. Opening the calendar screen, entering transactions, and processing payments are approximately five times faster compared to desktop versions. Its attractive screen design ensures a pleasant user experience. Plus, it's fully integrated with Eptera, establishing a connection with the hotel.

Time and Transaction Efficiency

The software allows you to make reservations and create memberships via phone and tablet. For fitness memberships, properties can conduct one-on-one interviews with customers in advance and have them complete their member cards on their mobile devices. This feature streamlines the process and saves time for both staff and guests.

eptera SPA ensures efficient, user-friendly, and cost-effective operations for membership-based institutions, enhancing the overall experience for your clients.

It is the card containing the information of the spa customers. It contains information such as ID, address, health, and visit history. When a customer visits the spa again, instead of creating a new guest card, old transactions of the guest can be tracked through the existing card.
You can make an appointment on the calendar with a drag and drop. Information such as employee and date can be altered easily later.
Packages defined in the system can be sold to the guests.
Treatments not included in the packages can also be sold in large quantities.
The calendar has two easily modifiable modes. In the employee mode, only reservations for employees can be made and in the space mode, reservations for the treatment rooms can be made.
Employee commission premiums can be calculated very easily. In the commission definitions section, percentage-based calculations can be made. When sales are made on the calendar, employee premiums are calculated through the commission analysis report.
In the fitness section, you can define membership packages for example, for three months or for one year. If there is hotel connection, during the payment processing transactions are shown automatically in the guest’s folio.
Exercise programs can be prepared for your fitness customers.
Through Eptera connection, you can see the list of hotel guests and send the transactions to the guests’ folios on the SPA manager. These transactions are sent immediately when payments are taken.
You can track the sales income and collections through reports.

Accounting Management

It is a comprehensive web-based accounting management system designed specifically for hotel needs. It has purchasing, fixtures, personnel, stock, and sales management modules, in addition to pre-accounting and general accounting, and can manage all administrative processes of the enterprise. Because it is completely modular, the desired modules can be added later as needed.

  • Income and expense analysis can be made according to cost centers, project cards and operation definitions.
  • You can plan your cash flow thanks to Payment Orders, which are created automatically from modules and can be added manually.
  • Automatically reminds due payments and collections.
  • By the aging analysis, you can see your overdue debts and receivables, and with a single click, you can create your payment orders for your debts to vendors.
  • While you can filter by branches, expense centers, project cards, operation groups and special codes in Trial Balance and Subsidiary reports, you can also draw trial balance by detailing them according to branches and cost centers.
  • You can see the latest balances of all your cash, credit card, bank, buyer, seller and checking accounts on our Financial Status page. At the same time, you can see the totals of your checks/promissory notes as well as the invoice totals you have received or issued within the date range you want. You can access the details with one click.
  • Thanks to our budget module, you can enter your budget figures for your income and expenses on a monthly basis on the basis of your expense centers or chart of accounts. You can have the data automatically calculated by the system, and you can take the necessary measures for your business to make a profit by tracking the deviations in amount and percentage in your monthly/cumulative reports.
  • Screen designs can be stored privately for the user. This design can be exported to excel as it appears completely. All information can be transferred to excel, as well as from excel to the program by copying.

CRM and Loyalty Management

You can organize campaigns and earn points with Loyalty Management to increase the number of repeat visits from your guests and get to know them better. The points that your guests earn will influence their decision to return to you for their next vacation

Point gains, for example; You can also provide it during your first stay, on special days such as marriage and birthday. In order to further diversify the methods of earning points, they can also earn from extra expenses they will make during their stay. The earned points can also be used for online booking, during checkout or for the next stay. With the use of points as bonus discounts, it will be possible for the invoice amount to be exactly correct.
With automatic definitions, guests can receive special discounts from departments such as restaurants, bars, and SPAs, book a la carte restaurants, use the beach, participate in some activities, and receive certain services for free.These definitions can be set by facilities based on the type of membership they have. Membership types are classified based on the minimum number of reservations, overnight stays, and spending limits. Special discounts for the guest’s extra expenses, reservation discounts, bonus earning policies, promotion code specific to the membership type, automatic job description, and reservation special notes can all be easily added to the system.E-mail campaigns and membership-specific promotional codes and benefits can be created using the Eptera CRM system.
With the Eptera CRM system, which is included in the front desk module and works integrated with the online reservation modules, you can use all CRM data both during the online reservation process and during and after your stay.
Eptera CRM System keeps and analyzes more than 40 different information of your guests and offers suggestions, products and services so that you can take care of them in the best way.


With the Eptera CRM system;
  • Can apply an Online Survey.
  • Can send bulk mailing, SMS and Whatsapp messages.
  • Can define automatic tasks according to customer demand.
  • You can follow the special days of your guests and give gifts.
  • You can reach dozens of information such as past reservations, preferences, hobbies, travel reasons, survey results and comments with one click.
There is no limit to the number of survey forms you can create.
You can easily invite your guests to participate by sending the link to the surveys you’ve created via SMS, e-mail, or Whatsapp. The results of completed surveys are automatically entered into the Eptera system and detailed reports are generated.
40+ Connectivity Partners
  • Google
  • Airbnb
  • Expedia
  • Hotels
  • Travelocity
  • Sabre
  • Wotif
  • Sun Hotels