360° Interaction with Guests and Hotel Staff: Eptera Operations
Eptera Operations provides the strategic functionality needed to meet the specific needs of your business. It is the next generation way to create a seamless dialogue with your guests and hotel staff. Eptera Operations' seamless communication feature gives you access to every area of the hotel at any time, enabling you to promptly address potential issues.It records the tasks' turnaround times and collects data on them.Thanks to Eptera Operations, hotel operations accelerate, service quality increases, and the guest experience improves.
Are you ready for a new phase in communication?
Modules
Guest App
Eptera Operator
Users
As an Eptera user, you're not just running a business. You're leading the industry.
All-inclusive Hotels
Chain Hotels
Boutique Hotels
Luxury Hotels
B&B Hotels
Budget Friendly Hotels
Resorts
Motels
Benefits
Flawless Event Management
Call Center Management
Call Center Efficiency
Instant Response to Guest Requests
Digitization with Mobile Applications
Increase in Revenue per Room
Frequently Asked Questions
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What are the most needed products in hotel operations besides the basic PMS modules?
In addition to basic PMS (Property Management System) modules in hotel operations, the need for products such as sales and banquet management, call center solutions, task management platforms, mobile reporting for managers, and guest contact platforms is increasing. These products help to manage hotel businesses more effectively and productively, increase guest satisfaction, and optimize revenues. Sales and banqueting management software allows hotels to manage bookings for large groups, such as group bookings, events, and special functions. Such software supports functions such as scheduling, pricing, capacity management, and invoicing for the hotel's meeting and event spaces. It also enables hotel staff to handle sales and banqueting operations efficiently. Call center solutions enable hotels to manage their communication with guests on a central platform. They are effectively used by call center staff in taking reservations, recording requests, creating complaint records, and general information exchange processes. Call center solutions increase guest delight and reduce the operational burden on hotel staff. Task management platforms make hotel operations more organized and efficient. Such software is used to assign and track the daily tasks of hotel staff. Automatic assignment and tracking of cleaning, housekeeping, maintenance, guest requests, and other operational tasks enables hotel staff to work more effectively. Mobile reporting software for managers allows hotel managers to monitor and report on business performance in real time. These applications provide reports accessible from mobile devices to track revenue, bookings, guest satisfaction, and other critical metrics. This speeds up decision-making and helps improve business performance. Guest communication platforms help hotels manage their interactions with guests in a more personalized and effective way. These platforms allow managers to interact with guests online, send messages to them, collect feedback, and handle service requests. Guest satisfaction increases, and the hotel brand is enhanced.
What are the operational benefits of healthy data flow between modules?
Ensuring healthy data flow between all modules is the key to operational excellence in hotel operations. First of all, this data flow enables hotel managers to make more accurate decisions based on real-time data. These modules provide instant data on room availability rates, revenue figures, and dozens of other metrics. In this way, managers can easily create pricing strategies, conduct marketing activities, and accelerate many management decision-making processes. This increases the hotel's revenue and operational efficiency. A healthy data flow between modules enables hotel staff to work more efficiently. For example, reception staff receiving a reservation call can directly check the available room status through the reservation system and make a reservation quickly. The guest interaction process speeds up and guest satisfaction increases. Another important benefit is better integration of operational processes. For instance, a guest's request for room cleaning is automatically forwarded to the housekeeping department, and the cleaning status of the room is updated in real time. This improves workflow within the hotel, enhances communication between staff, and improves service quality. It also helps the hotel to offer more personalized services to its guests. For example, a hotel that has information about a guest's previous experiences can use this information for future bookings to provide a better accommodation experience, increase guest engagement, and encourage loyalty. In summary, a smooth flow of data between all hotel units contributes to operational excellence in hotel services. It enables better decision-making, increases staff productivity, integrates business processes, and improves guest satisfaction. The hotel's competitive advantage increases, and long-term success is ensured.
What is the importance of sales and banqueting management in hotel operations?
Banquet management is crucial in hotel management due to its potential to increase hotel revenues. Sales and banqueting operations involve managing high-revenue activities such as group bookings and special events. This positively impacts the hotel's income statement and improves the financial performance of the business. Well-planned and organized events provide positive experiences for guests and enhance the hotel's reputation. Events organized according to guests' specific needs and expectations increase their satisfaction and loyalty. They also help build sustainable relationships with agencies and other partner companies. Effective sales and banqueting management also increases the operational efficiency of the hotel. Managing corporate meetings and proposals through the system facilitates event planning and guest tracking for sales staff, making the sales process more efficient. Sales and banqueting management keeps the financial health of the hotel under constant control. Payment schedules and financial reporting allow the hotel's income and expenses to be monitored and budget targets to be met. This directly contributes to the overall success of the business and ensures the long-term sustainability of the hotel. In short, successful sales and banqueting management strengthens the hotel's competitive advantage and supports the long-term success of the business by providing benefits such as increased revenue, guest satisfaction, and brand power.
What is hotel call centre management and why is it significant?
A hotel call center is a system used to effectively manage hotel customer service and respond quickly to customer requests. This system is used for functions such as receiving, routing, and monitoring telephone calls; making reservations; answering guest inquiries; handling complaints; and fulfilling requests for additional services and information.
What is call centre management integrated with PMS?
Integrating a call center management system with PMS (Property Management Systems) combines the hotel's property management system with the call center system. This integration enables guest requests to be managed more effectively and increases operational efficiency. For example, when a guest calls the call center, a call center management system integrated with PMS can automatically display the guest's booking information. This enables call center staff to respond faster and address the guests's needs more effectively. Furthermore, a call center management system integrated with PMS enables guest data to be tracked, analyzed, and reported more consistently, helping the hotel make better decisions and increase guest satisfaction.
Can instant task management be digitised?
Real-time task management in day-to-day hotel operations is realized through effective planning and management of employee responsibilities. Real-time task management covers a variety of tasks, such as room cleaning, meeting guest needs, reservation procedures, maintenance, and repair. Real-time task management is critical for improving operational efficiency, ensuring guest satisfaction, and monitoring staff performance. Traditionally, these tasks can be managed using task tracking forms, calendars, or diaries. However, these methods are time-consuming and can cause disruptions in the process. This is why hotels are turning to digital solutions. Digitalized task management platforms provide automated notifications and reminders to identify, assign, track, and complete tasks. These platforms enable staff to respond quickly to real-time needs and manage operational processes more efficiently. In addition, digital platforms enable data collection and analysis. This data can help improve future operational planning. As a result, digitized task management makes daily hotel operations more effective and efficient. The "Task Management" solution offered by Eptera enables end-to-end monitoring and reporting of all these processes.
Why is it important for hotel managers to have access to mobile reporting through an app?
The ability to access hotel data through a mobile reporting application makes hotel management easier for hotel managers. These apps provide managers with real-time information about the hotel's performance anytime and anywhere. In this way, managers can run their business even when they are away from their offices or while they are traveling. In addition, mobile apps save time and can improve business performance. Mobile reporting applications enable hotel managers to quickly identify operational issues and intervene immediately, increasing guest experience and the hotel's competitiveness. To ensure that this process is managed correctly, Eptera has developed Eptera Manager. Eptera Manager allows managers to check the operational efficiency of the property, receive real-time reports and analyses, and increase guest experience even when they are not at the hotel.
How can guest requests be managed instantly?
Hotels need a digital platform to manage guest requests in real-time and optimize the guest experience. Traditionally, guests may need to call the reception desk or visit the relevant area physically to submit their inquiry. However, aiming to provide the easiest and most accessible experience for guests, hotels are digitizing their interactions with guests from start to finish. Eptera's Guest App platform is developed to digitalize hotel-guest communication. The Guest App allows guests to directly communicate their requests and demands to the property through the requests predetermined by the hotel. In addition, guests can make in-hotel bookings for activities such as water sports, spas, restaurants, tennis, and golf through this application.
What is the importance of fast guest request management?
Fast guest request management ensures that guests can easily enjoy the facilities of the property. The ability for guests to receive an immediate response, make a reservation, or provide feedback contributes to a high level of guest fulfillment.
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