It's time to create lasting relationships with your guests and make them your regulars!
Boost guest happiness and enhance your hotel's reputation by end-to-end guest experience and collect feedback for data-driven marketing. Create reward campaigns to incentivise repeat bookings. Stay in touch with your guests and potential customers with Eptera.
Key Features
Loyalty management
Create a reward system for loyal customers.
Data-driven marketing
Analyze guest preferences and demands in order to implement the most accurate marketing strategy.
Ongoing communication
Make your guests feel special with pre- and post-stay e-mails.
Feedback management
Receive feedback from your customers and improve your service.
Hotel CRM Management
What can it do?
VIP Approval Process Task Management Survey Menu Restaurant & Facility Reservation Planned Room Changes Mail / SMS / Whatsapp Sender Loyalty Management Lost Property List Kids Club Hotel Group Transfer Information Guest Notes & Preferences & Allergens Guest Lists Guest Cards Daily CRM Checklists CRM Panel CRM Lists Comment Menu
Comment Menu CRM Lists CRM Panel Daily CRM Checklists Guest Cards Guest Lists Guest Notes & Preferences & Allergens Hotel Group Transfer Information Kids Club Lost Property List Loyalty Management Mail / SMS / Whatsapp Sender Planned Room Changes Restaurant & Facility Reservation Survey Menu Task Management VIP Approval Process
Frequently Asked Questions
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Contact us.
What is a hotel CRM software?
The software that hotels use to manage guest relations is known as hotel CRM.
How does the hotel CRM software process the data received from the PMS software?
The hotel CRM software processes the data received by the PMS software. CRM converts the information received from PMS into meaningful results. It categorizes this information and creates guest profiles. This creates a personalized communication opportunity.
What are the basic functions of hotel CRM systems?
Basic functions of hotel CRM systems: They allow end-to-end management of guest information by recording detailed information about guests. CRM systems, which track customer feedback, offer marketing automation opportunities to foster advanced guest relationships. In addition to loyalty management, it also provides reporting tools and enables hotel managers to make more strategic decisions.
What is hotel loyalty system?
The hotel loyalty system records customer interactions and preferences, providing valuable information to improve customer delight and experience. This software allows you to offer more personal and customized services to customers in your hotel.
How do hotel loyalty systems increase hotel revenue?
Hotel loyalty systems boost your hotel's revenue and encourage customers to stay there again. The system aims to boost your revenue by providing special offers to your guests. Your loyalty program makes your customers feel valued and allows them to recommend your hotel to others.
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